Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our service.

Why We Use Cookies

We use cookies to:

Understand how you use our website - This helps us improve our service and fix issues
Remember your cookie consent preferences - So we don't ask you repeatedly
Analyze usage patterns - To make data-driven decisions about new features
Ensure security and prevent fraud - To keep our community safe

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for our website to function and cannot be disabled. They don't store any personal information.

Cookie Name	Purpose	Duration
lume_cookie_consent	Stores your cookie consent preferences	1 year

Analytics Cookies (Always Active)

These cookies help us understand how visitors interact with our website. We use PostHog for privacy-friendly analytics. These cookies are automatically set to help us improve user experience. All text and input data is masked for privacy.

Cookie Name	Purpose	Duration
ph_* (PostHog)	Tracks page views, feature usage, and user behavior	1 year
ph_*_posthog	Stores session information and user properties	1 year

Note: We use PostHog with full text/input masking to protect your privacy. Session recordings are always enabled but all sensitive information is masked. No data is shared with third-party advertisers.

Third-Party Services

We work with the following third-party services that may set their own cookies:

PostHog - Privacy-friendly analytics platform that helps us improve Lume
Privacy Policy: posthog.com/privacy

Managing Your Cookie Preferences

You have full control over which cookies we use:

1. Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner for transparency. Analytics tracking is always active to help us improve the service, but all personal information is masked.

2. Browser Settings

Most web browsers allow you to control cookies through their settings:

• Google Chrome: Settings → Privacy and security → Cookies
• Firefox: Settings → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Cookies and site permissions

3. Manage Preferences

You can change your cookie preferences at any time by clicking the button below:

What Happens If You Block Cookies in Your Browser?

If you block all cookies in your browser settings:

Our website will still work - All core features remain functional
Analytics may not function - We won't be able to improve based on usage data
You may see the banner repeatedly - Since we can't store your preference

Note: We use privacy-first analytics with full text and input masking, so even with cookies enabled, no personally identifiable information is captured in session recordings.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies or legal requirements. We'll notify you of significant changes by updating the "Last updated" date at the top of this page.

Questions About Cookies?

If you have any questions about our use of cookies, please contact us:

ProcessFlow, Inc. (d/b/a Lume)

Email: contact@lume.gg

Website: https://www.lume.gg