Forældresamtykke og sikkerhed for mindreårige

Til forældre og værger

Lume hjælper unge mennesker med at overvinde spilafhængighed. Vi tager sikkerheden og privatlivet for mindreårige meget alvorligt. Denne side forklarer vores alderskrav, hvilke data vi indsamler fra mindreårige, og dine rettigheder som forælder eller værge.

Alderskrav

Under 13 år

Ikke tilladt

Lume er ikke tilgængeligt for børn under 13 år (COPPA-overholdelse)

Alder 13-17 år

Forældrekendskab påkrævet

Vi anbefaler, at forældre er informerede og involverede i bedringen

18+

Fuld adgang

Intet forældresamtykke påkrævet for voksne

Hvorfor forældreinddragelse er vigtig

Spilafhængighed hos teenagere er udfordrende, og bedring er mere succesfuld med støtte fra familien. Her er grunden til, at vi opfordrer til forældreopmærksomhed:

Ansvarlighed: Forældre kan hjælpe med at overvåge fremskridt og give opmuntring
Sikkerhed: Voksne kan sikre, at appen bruges hensigtsmæssigt og sikkert
Kontekst: Forældre forstår deres barns fulde situation og kan yde yderligere støtte
Kriseberedskab: Forældre kan gribe ind, hvis deres barn er i nød
Professionel hjælp: Forældre kan formidle adgang til terapeuter eller rådgivere, når der er behov for det

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We collect only the information necessary to provide our services:

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• E-mailadresse (til gendannelse af konto)
• Brugernavn (kan være et pseudonym)
• Fødselsdato (til bekræftelse af alder)
• Valgfri profiloplysninger (visningsnavn, avatar)

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• Startdato for afholdenhed og historik for check-ins
• Dagbogsposter og personlige mål
• Fremskridtsmilepæle

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• Opslag og kommentarer i fællesskabsfora
• Beskeder til peer-mentorer
• Reaktioner og interaktioner

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• Enhedstype og operativsystem
• Brugsmønstre i appen (til forbedring)
• Fejllogs (til fejlsøgning)

For fuldstændige detaljer, se vores Privatlivspolitik.

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Request to see what personal information we have collected from your child

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Ask us to delete your child's account and all associated data

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Refuse to allow further collection or use of your child's information

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Learn about our data collection and usage practices at any time

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t('exerciseRights.step1.text') contact@lume.gg t('exerciseRights.step1.subject')

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To protect your child's privacy, we need to verify your identity and relationship. Please provide:

• Dit fulde navn og relation til den mindreårige
• Den mindreåriges brugernavn eller e-mailadresse
• Proof of guardianship (e.g., matching last name, birth certificate, or legal guardianship document)

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• Gennemgå personlige oplysninger
• Slet konto og data
• Stop yderligere dataindsamling
• Andet (angiv venligst)

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We will respond to your request within 30 days and process verified requests promptly.

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Age Verification: Users must provide their date of birth during registration
Content Moderation: Community content is monitored for age-appropriate material
Peer Mentor Screening: Mentors are vetted and trained in working with minors
Privacy Settings: Minors' profiles are private by default
Reporting System: Easy-to-use tools for reporting inappropriate behavior
Data Minimization: We collect only what's necessary for our service
Encryption: All data is encrypted in transit and at rest

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While Lume is designed to support recovery, be aware of these warning signs:

Increased isolation: Spending more time alone despite using a "recovery" app
Emotional distress: Becoming upset or anxious about the app or community
Inappropriate requests: Being asked for personal information or to communicate outside the app
Hiding app activity: Being secretive about messages or interactions
Worsening symptoms: Gaming addiction behaviors increasing rather than improving

If you notice any concerning behavior, please contact us immediately and consider consulting a mental health professional.

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Lume is a support tool, not a replacement for professional treatment. Consider seeking help from a therapist or counselor if your child:

Fortsætter med at spille overdrevent på trods af brugen af recovery-værktøjer
Viser tegn på depression, angst eller selvskade
Experiences academic, social, or family problems related to gaming
Har samtidige psykiske lidelser eller problemer med stofbrug
Har spillet afhængighedsskabende i en længere periode (6+ måneder)

Crisis Resources: If your child is in immediate danger, call 911 (US) or your local emergency number. For mental health crises, contact the 988 Suicide & Crisis Lifeline (US) by calling or texting 988.

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We don't provide direct account monitoring to preserve the safe space needed for recovery. However, we recommend having open conversations with your child about their use of the app and progress.

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Lume is not available to children under 13, in compliance with COPPA. If we discover a user is under 13, we will immediately delete their account and data.

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t('exerciseRights.step1.text') contact@lume.gg with "Delete Minor Account" in the subject line. We'll verify your identity and process the deletion within 7 business days.

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We do not sell personal information. We only share data with service providers necessary to operate the app (hosting, analytics, payment processing). See our Privatlivspolitik t('faq.sharing.answerEnd')

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Report it immediately to contact@lume.gg with "Harassment Report" in the subject line. We take all reports seriously and will investigate promptly.

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For questions about parental consent, minor safety, or to exercise your parental rights:

t('contact.email') contact@lume.gg

Subject line: "Parental Consent Request" or "Minor Safety Concern"

Response time: Within 30 days for rights requests; within 24 hours for safety concerns