Parental Consent & Minor Safety
Last updated: 12/31/2025
For Parents & Guardians
Lume helps young people overcome gaming addiction. We take the safety and privacy of minors seriously. This page explains our age requirements, what data we collect from minors, and your rights as a parent or guardian.
Age Requirements
Under 13
Not Permitted
Lume is not available to children under 13 years old (COPPA compliance)
Ages 13-17
Parental Awareness Required
We recommend parental awareness and involvement in recovery
18+
Full Access
No parental consent required for adults
Why Parental Involvement Matters
Gaming addiction in teenagers is challenging, and recovery is more successful with family support. Here's why we encourage parental awareness:
- Accountability: Parents can help monitor progress and provide encouragement
- Safety: Adults can ensure the app is used appropriately and safely
- Context: Parents understand their child's full situation and can provide additional support
- Crisis Response: Parents can intervene if their child is in distress
- Professional Help: Parents can facilitate access to therapists or counselors when needed
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We collect only the information necessary to provide our services:
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- • Email address (for account recovery)
- • Username (may be a pseudonym)
- • Date of birth (to verify age)
- • Optional profile information (display name, avatar)
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- • Sobriety start date and check-in history
- • Journal entries and personal goals
- • Progress milestones
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- • Posts and comments in community forums
- • Messages to peer mentors
- • Reactions and interactions
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- • Device type and operating system
- • App usage patterns (for improvement)
- • Error logs (for troubleshooting)
For complete details, see our Privacy Policy.
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Request to see what personal information we have collected from your child
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Ask us to delete your child's account and all associated data
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Refuse to allow further collection or use of your child's information
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Learn about our data collection and usage practices at any time
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t('exerciseRights.step1.text') contact@lume.gg t('exerciseRights.step1.subject')
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To protect your child's privacy, we need to verify your identity and relationship. Please provide:
- • Your full name and relationship to the minor
- • The minor's username or email address
- • Proof of guardianship (e.g., matching last name, birth certificate, or legal guardianship document)
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- • Review personal information
- • Delete account and data
- • Stop further data collection
- • Other (please specify)
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We will respond to your request within 30 days and process verified requests promptly.
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- Age Verification: Users must provide their date of birth during registration
- Content Moderation: Community content is monitored for age-appropriate material
- Peer Mentor Screening: Mentors are vetted and trained in working with minors
- Privacy Settings: Minors' profiles are private by default
- Reporting System: Easy-to-use tools for reporting inappropriate behavior
- Data Minimization: We collect only what's necessary for our service
- Encryption: All data is encrypted in transit and at rest
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While Lume is designed to support recovery, be aware of these warning signs:
- Increased isolation: Spending more time alone despite using a "recovery" app
- Emotional distress: Becoming upset or anxious about the app or community
- Inappropriate requests: Being asked for personal information or to communicate outside the app
- Hiding app activity: Being secretive about messages or interactions
- Worsening symptoms: Gaming addiction behaviors increasing rather than improving
If you notice any concerning behavior, please contact us immediately and consider consulting a mental health professional.
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Lume is a support tool, not a replacement for professional treatment. Consider seeking help from a therapist or counselor if your child:
- Continues to game excessively despite using recovery tools
- Shows signs of depression, anxiety, or self-harm
- Experiences academic, social, or family problems related to gaming
- Has co-occurring mental health or substance use issues
- Has been gaming addictively for an extended period (6+ months)
Crisis Resources: If your child is in immediate danger, call 911 (US) or your local emergency number. For mental health crises, contact the 988 Suicide & Crisis Lifeline (US) by calling or texting 988.
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We don't provide direct account monitoring to preserve the safe space needed for recovery. However, we recommend having open conversations with your child about their use of the app and progress.
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Lume is not available to children under 13, in compliance with COPPA. If we discover a user is under 13, we will immediately delete their account and data.
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t('exerciseRights.step1.text') contact@lume.gg with "Delete Minor Account" in the subject line. We'll verify your identity and process the deletion within 7 business days.
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We do not sell personal information. We only share data with service providers necessary to operate the app (hosting, analytics, payment processing). See our Privacy Policy t('faq.sharing.answerEnd')
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Report it immediately to contact@lume.gg with "Harassment Report" in the subject line. We take all reports seriously and will investigate promptly.
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For questions about parental consent, minor safety, or to exercise your parental rights:
t('contact.email') contact@lume.gg
Subject line: "Parental Consent Request" or "Minor Safety Concern"
Response time: Within 30 days for rights requests; within 24 hours for safety concerns