Parental Consent & Minor Safety

For Parents & Guardians

Lume helps young people overcome gaming addiction. We take the safety and privacy of minors seriously. This page explains our age requirements, what data we collect from minors, and your rights as a parent or guardian.

Age Requirements

Under 13

Not Permitted

Lume is not available to children under 13 years old (COPPA compliance)

Ages 13-17

Parental Awareness Required

We recommend parental awareness and involvement in recovery

18+

Full Access

No parental consent required for adults

Why Parental Involvement Matters

Gaming addiction in teenagers is challenging, and recovery is more successful with family support. Here's why we encourage parental awareness:

Accountability: Parents can help monitor progress and provide encouragement
Safety: Adults can ensure the app is used appropriately and safely
Context: Parents understand their child's full situation and can provide additional support
Crisis Response: Parents can intervene if their child is in distress
Professional Help: Parents can facilitate access to therapists or counselors when needed

Information We Collect from Users Ages 13-17

We collect only the information necessary to provide our services:

Account Information:

• Email address (for account recovery)
• Username (may be a pseudonym)
• Date of birth (to verify age)
• Optional profile information (display name, avatar)

Recovery Data:

• Sobriety start date and check-in history
• Journal entries and personal goals
• Progress milestones

Community Activity:

• Posts and comments in community forums
• Messages to peer mentors
• Reactions and interactions

Technical Data:

• Device type and operating system
• App usage patterns (for improvement)
• Error logs (for troubleshooting)

For complete details, see our Privacy Policy.

Your Rights as a Parent or Guardian

If your child (under 18) uses Lume, you have the right to:

✓ Review Data

Request to see what personal information we have collected from your child

✓ Request Deletion

Ask us to delete your child's account and all associated data

✓ Stop Collection

Refuse to allow further collection or use of your child's information

✓ Understand Practices

Learn about our data collection and usage practices at any time

How to Exercise Your Rights

Step 1: Contact Us

Email us at contact@lume.gg with "Parental Consent Request" in the subject line.

Step 2: Provide Verification

To protect your child's privacy, we need to verify your identity and relationship. Please provide:

• Your full name and relationship to the minor
• The minor's username or email address
• Proof of guardianship (e.g., matching last name, birth certificate, or legal guardianship document)

Step 3: Specify Request

Clearly state what you're requesting:

• Review personal information
• Delete account and data
• Stop further data collection
• Other (please specify)

Step 4: Response Timeline

We will respond to your request within 30 days and process verified requests promptly.

How We Protect Minors

We take additional precautions to protect younger users:

Age Verification: Users must provide their date of birth during registration
Content Moderation: Community content is monitored for age-appropriate material
Peer Mentor Screening: Mentors are vetted and trained in working with minors
Privacy Settings: Minors' profiles are private by default
Reporting System: Easy-to-use tools for reporting inappropriate behavior
Data Minimization: We collect only what's necessary for our service
Encryption: All data is encrypted in transit and at rest

What Parents Should Watch For

While Lume is designed to support recovery, be aware of these warning signs:

Increased isolation: Spending more time alone despite using a "recovery" app
Emotional distress: Becoming upset or anxious about the app or community
Inappropriate requests: Being asked for personal information or to communicate outside the app
Hiding app activity: Being secretive about messages or interactions
Worsening symptoms: Gaming addiction behaviors increasing rather than improving

If you notice any concerning behavior, please contact us immediately and consider consulting a mental health professional.

When to Seek Professional Help

Lume is a support tool, not a replacement for professional treatment. Consider seeking help from a therapist or counselor if your child:

Continues to game excessively despite using recovery tools
Shows signs of depression, anxiety, or self-harm
Experiences academic, social, or family problems related to gaming
Has co-occurring mental health or substance use issues
Has been gaming addictively for an extended period (6+ months)

Crisis Resources: If your child is in immediate danger, call 911 (US) or your local emergency number. For mental health crises, contact the 988 Suicide & Crisis Lifeline (US) by calling or texting 988.

Frequently Asked Questions

Can I monitor my child's account?

We don't provide direct account monitoring to preserve the safe space needed for recovery. However, we recommend having open conversations with your child about their use of the app and progress.

What if my child is under 13?

Lume is not available to children under 13, in compliance with COPPA. If we discover a user is under 13, we will immediately delete their account and data.

How do I delete my child's account?

Email us at contact@lume.gg with "Delete Minor Account" in the subject line. We'll verify your identity and process the deletion within 7 business days.

Does Lume share data with third parties?

We do not sell personal information. We only share data with service providers necessary to operate the app (hosting, analytics, payment processing). See our Privacy Policy for details.

What if someone is harassing my child?

Report it immediately to contact@lume.gg with "Harassment Report" in the subject line. We take all reports seriously and will investigate promptly.

Contact Us

For questions about parental consent, minor safety, or to exercise your parental rights:

Email: contact@lume.gg

Subject line: "Parental Consent Request" or "Minor Safety Concern"

Response time: Within 30 days for rights requests; within 24 hours for safety concerns