家长同意与未成年人安全
最近更新: 12/31/2025
致家长与监护人
Lume 致力于帮助年轻人克服游戏成瘾。我们要非常重视未成年人的安全和隐私。本页面说明了我们的年龄要求、我们要从未成年人处收集哪些数据，以及您作为家长或监护人的权利。
年龄要求
13 岁以下
不允许使用
13 岁以下儿童不可使用 Lume（遵循 COPPA 合规要求）
13-17 岁
需要家长知情
我们建议家长知情并参与康复过程
18 岁及以上
完全访问权限
成年人无需家长同意
为什么家长的参与很重要
青少年游戏成瘾是一个棘手的问题，而在家庭的支持下，康复往往更容易成功。以下是我们鼓励家长知情的原因：
- 责任监督：家长可以帮助监测进度并给予鼓励
- 安全保障：成年人可以确保应用程序得到适当且安全的使用
- 全面了解：家长了解孩子的整体情况，可以提供额外的支持
- 危机应对：如果孩子陷入困境，家长可以介入
- 专业帮助：如有需要，家长可以协助寻求治疗师或咨询师的帮助
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We collect only the information necessary to provide our services:
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- • 电子邮件地址（用于帐户恢复）
- • 用户名（可以使用化名）
- • 出生日期（用于验证年龄）
- • 可选的个人资料信息（显示名称、头像）
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- • 戒瘾开始日期和签到记录
- • 日志条目和个人目标
- • 进度里程碑
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- • 社区论坛中的帖子和评论
- • 发送给同伴导师的消息
- • 反应与互动
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- • 设备类型和操作系统
- • App 使用模式（用于改进服务）
- • 错误日志（用于故障排除）
欲了解完整详情，请参阅我们的 隐私政策.
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Request to see what personal information we have collected from your child
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Ask us to delete your child's account and all associated data
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Refuse to allow further collection or use of your child's information
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Learn about our data collection and usage practices at any time
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t('exerciseRights.step1.text') contact@lume.gg t('exerciseRights.step1.subject')
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To protect your child's privacy, we need to verify your identity and relationship. Please provide:
- • 您的全名以及与未成年人的关系
- • 未成年人的用户名或电子邮件地址
- • Proof of guardianship (e.g., matching last name, birth certificate, or legal guardianship document)
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- • 查看个人信息
- • 删除账户和数据
- • 停止进一步的数据收集
- • 其他（请注明）
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We will respond to your request within 30 days and process verified requests promptly.
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- Age Verification: Users must provide their date of birth during registration
- Content Moderation: Community content is monitored for age-appropriate material
- Peer Mentor Screening: Mentors are vetted and trained in working with minors
- Privacy Settings: Minors' profiles are private by default
- Reporting System: Easy-to-use tools for reporting inappropriate behavior
- Data Minimization: We collect only what's necessary for our service
- Encryption: All data is encrypted in transit and at rest
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While Lume is designed to support recovery, be aware of these warning signs:
- Increased isolation: Spending more time alone despite using a "recovery" app
- Emotional distress: Becoming upset or anxious about the app or community
- Inappropriate requests: Being asked for personal information or to communicate outside the app
- Hiding app activity: Being secretive about messages or interactions
- Worsening symptoms: Gaming addiction behaviors increasing rather than improving
If you notice any concerning behavior, please contact us immediately and consider consulting a mental health professional.
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Lume is a support tool, not a replacement for professional treatment. Consider seeking help from a therapist or counselor if your child:
- 尽管使用了康复工具，但仍继续过度游戏
- 表现出抑郁、焦虑或自残的迹象
- Experiences academic, social, or family problems related to gaming
- 同时患有心理健康或物质使用问题
- 已经沉迷游戏很长一段时间（6个月以上）
Crisis Resources: If your child is in immediate danger, call 911 (US) or your local emergency number. For mental health crises, contact the 988 Suicide & Crisis Lifeline (US) by calling or texting 988.
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We don't provide direct account monitoring to preserve the safe space needed for recovery. However, we recommend having open conversations with your child about their use of the app and progress.
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Lume is not available to children under 13, in compliance with COPPA. If we discover a user is under 13, we will immediately delete their account and data.
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t('exerciseRights.step1.text') contact@lume.gg with "Delete Minor Account" in the subject line. We'll verify your identity and process the deletion within 7 business days.
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We do not sell personal information. We only share data with service providers necessary to operate the app (hosting, analytics, payment processing). See our 隐私政策 t('faq.sharing.answerEnd')
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Report it immediately to contact@lume.gg with "Harassment Report" in the subject line. We take all reports seriously and will investigate promptly.
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For questions about parental consent, minor safety, or to exercise your parental rights:
t('contact.email') contact@lume.gg
Subject line: "Parental Consent Request" or "Minor Safety Concern"
Response time: Within 30 days for rights requests; within 24 hours for safety concerns