Izin Orang Tua & Keselamatan Anak di Bawah Umur

Untuk Orang Tua & Wali

Lume membantu kaum muda mengatasi kecanduan bermain gim. Kami menangani keselamatan dan privasi anak di bawah umur dengan serius. Halaman ini menjelaskan persyaratan usia kami, data apa yang kami kumpulkan dari anak di bawah umur, dan hak-hak Anda sebagai orang tua atau wali.

Persyaratan Usia

Di Bawah 13 Tahun

Tidak Diizinkan

Lume tidak tersedia untuk anak-anak di bawah 13 tahun (kepatuhan COPPA)

Usia 13-17

Diperlukan Pengetahuan Orang Tua

Kami menyarankan agar orang tua mengetahui dan terlibat dalam pemulihan

18+

Akses Penuh

Tidak diperlukan izin orang tua untuk orang dewasa

Mengapa Keterlibatan Orang Tua Itu Penting

Kecanduan bermain gim pada remaja adalah hal yang menantang, dan pemulihan akan lebih berhasil dengan dukungan keluarga. Berikut adalah alasan mengapa kami mendorong agar orang tua mengetahuinya:

Akuntabilitas: Orang tua dapat membantu memantau kemajuan dan memberikan dorongan semangat
Keselamatan: Orang dewasa dapat memastikan aplikasi digunakan secara tepat dan aman
Konteks: Orang tua memahami situasi anak mereka secara utuh dan dapat memberikan dukungan tambahan
Respons Krisis: Orang tua dapat melakukan intervensi jika anak mereka sedang dalam kesulitan
Bantuan Profesional: Orang tua dapat memfasilitasi akses ke terapis atau konselor jika diperlukan

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We collect only the information necessary to provide our services:

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• Alamat email (untuk pemulihan akun)
• Nama pengguna (bisa berupa nama samaran)
• Tanggal lahir (untuk memverifikasi usia)
• Informasi profil opsional (nama tampilan, avatar)

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• Tanggal mulai berhenti bermain dan riwayat check-in
• Entri jurnal dan tujuan pribadi
• Tonggak kemajuan

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• Postingan dan komentar di forum komunitas
• Pesan kepada mentor sebaya
• Reaksi dan interaksi

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• Jenis perangkat dan sistem operasi
• Pola penggunaan aplikasi (untuk perbaikan)
• Log kesalahan (untuk pemecahan masalah)

Untuk detail lengkap, lihat Kebijakan Privasi.

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Request to see what personal information we have collected from your child

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Ask us to delete your child's account and all associated data

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Refuse to allow further collection or use of your child's information

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Learn about our data collection and usage practices at any time

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t('exerciseRights.step1.text') contact@lume.gg t('exerciseRights.step1.subject')

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To protect your child's privacy, we need to verify your identity and relationship. Please provide:

• Nama lengkap Anda dan hubungan dengan anak di bawah umur tersebut
• Nama pengguna atau alamat email anak di bawah umur tersebut
• Proof of guardianship (e.g., matching last name, birth certificate, or legal guardianship document)

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• Meninjau informasi pribadi
• Menghapus akun dan data
• Menghentikan pengumpulan data lebih lanjut
• Lainnya (mohon sebutkan)

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We will respond to your request within 30 days and process verified requests promptly.

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Age Verification: Users must provide their date of birth during registration
Content Moderation: Community content is monitored for age-appropriate material
Peer Mentor Screening: Mentors are vetted and trained in working with minors
Privacy Settings: Minors' profiles are private by default
Reporting System: Easy-to-use tools for reporting inappropriate behavior
Data Minimization: We collect only what's necessary for our service
Encryption: All data is encrypted in transit and at rest

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While Lume is designed to support recovery, be aware of these warning signs:

Increased isolation: Spending more time alone despite using a "recovery" app
Emotional distress: Becoming upset or anxious about the app or community
Inappropriate requests: Being asked for personal information or to communicate outside the app
Hiding app activity: Being secretive about messages or interactions
Worsening symptoms: Gaming addiction behaviors increasing rather than improving

If you notice any concerning behavior, please contact us immediately and consider consulting a mental health professional.

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Lume is a support tool, not a replacement for professional treatment. Consider seeking help from a therapist or counselor if your child:

Terus bermain game secara berlebihan meskipun menggunakan alat pemulihan
Menunjukkan tanda-tanda depresi, kecemasan, atau menyakiti diri sendiri
Experiences academic, social, or family problems related to gaming
Memiliki masalah kesehatan mental atau penggunaan zat lain yang menyertainya
Telah bermain game secara adiktif dalam jangka waktu yang lama (6+ bulan)

Crisis Resources: If your child is in immediate danger, call 911 (US) or your local emergency number. For mental health crises, contact the 988 Suicide & Crisis Lifeline (US) by calling or texting 988.

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We don't provide direct account monitoring to preserve the safe space needed for recovery. However, we recommend having open conversations with your child about their use of the app and progress.

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Lume is not available to children under 13, in compliance with COPPA. If we discover a user is under 13, we will immediately delete their account and data.

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t('exerciseRights.step1.text') contact@lume.gg with "Delete Minor Account" in the subject line. We'll verify your identity and process the deletion within 7 business days.

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We do not sell personal information. We only share data with service providers necessary to operate the app (hosting, analytics, payment processing). See our Kebijakan Privasi t('faq.sharing.answerEnd')

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Report it immediately to contact@lume.gg with "Harassment Report" in the subject line. We take all reports seriously and will investigate promptly.

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For questions about parental consent, minor safety, or to exercise your parental rights:

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Subject line: "Parental Consent Request" or "Minor Safety Concern"

Response time: Within 30 days for rights requests; within 24 hours for safety concerns