Pahintulot ng Magulang at Kaligtasan ng Menor de Edad

Para sa mga Magulang at Tagapag-alaga

Tinutulungan ng Lume ang mga kabataan na mapagtagumpayan ang adiksyon sa gaming. Sineseryoso namin ang kaligtasan at pribadidad ng mga menor de edad. Ipinapaliwanag ng pahinang ito ang aming mga kinakailangan sa edad, kung anong datos ang aming kinokolekta mula sa mga menor de edad, at ang inyong mga karapatan bilang magulang o tagapag-alaga.

Mga Kinakailangan sa Edad

Wala pang 13

Hindi Pinahihintulutan

Ang Lume ay hindi available sa mga batang wala pang 13 taong gulang (pagsunod sa COPPA)

Edad 13-17

Kinakailangan ang Kaalaman ng Magulang

Inirerekomenda namin ang kaalaman at pakikilahok ng magulang sa paggaling

18+

Buong Access

Hindi kailangan ng pahintulot ng magulang para sa mga nasa hustong gulang

Bakit Mahalaga ang Pakikilahok ng Magulang

Ang adiksyon sa gaming ng mga tinedyer ay mapanghamon, at mas matagumpay ang paggaling kapag may suporta ng pamilya. Narito kung bakit namin hinihikayat ang kaalaman ng magulang:

Pananagutan: Maaaring tumulong ang mga magulang na subaybayan ang pag-usad at magbigay ng pampalakas-loob
Kaligtasan: Matitiyak ng mga nasa hustong gulang na ginagamit nang wasto at ligtas ang app
Konteksto: Nauunawaan ng mga magulang ang buong sitwasyon ng kanilang anak at makapagbibigay sila ng karagdagang suporta
Pagtugon sa Krisis: Maaaring mamagitan ang mga magulang kung ang kanilang anak ay nasa kagipitan
Propesyonal na Tulong: Maaaring pangasiwaan ng mga magulang ang paglapit sa mga therapist o counselor kapag kinakailangan

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We collect only the information necessary to provide our services:

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• Email address (para sa pag-recover ng account)
• Username (maaaring isang pseudonym)
• Petsa ng kapanganakan (upang i-verify ang edad)
• Opsyonal na impormasyon sa profile (display name, avatar)

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• Petsa ng pagsisimula ng sobriety at kasaysayan ng check-in
• Mga entry sa journal at mga personal na layunin
• Mga milestone ng pag-usad

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• Mga post at komento sa mga forum ng komunidad
• Mga mensahe sa mga peer mentor
• Mga reaksyon at interaksyon

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• Uri ng device at operating system
• Mga pattern ng paggamit ng app (para sa pagpapabuti)
• Mga error log (para sa troubleshooting)

Para sa kumpletong detalye, tingnan ang aming Patakaran sa Privacy.

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Request to see what personal information we have collected from your child

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Ask us to delete your child's account and all associated data

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Refuse to allow further collection or use of your child's information

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Learn about our data collection and usage practices at any time

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t('exerciseRights.step1.text') contact@lume.gg t('exerciseRights.step1.subject')

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To protect your child's privacy, we need to verify your identity and relationship. Please provide:

• Ang iyong buong pangalan at relasyon sa menor de edad
• Ang username o email address ng menor de edad
• Proof of guardianship (e.g., matching last name, birth certificate, or legal guardianship document)

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• Suriin ang personal na impormasyon
• Burahin ang account at datos
• Itigil ang karagdagang pagkolekta ng datos
• Iba pa (mangyaring tukuyin)

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We will respond to your request within 30 days and process verified requests promptly.

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Age Verification: Users must provide their date of birth during registration
Content Moderation: Community content is monitored for age-appropriate material
Peer Mentor Screening: Mentors are vetted and trained in working with minors
Privacy Settings: Minors' profiles are private by default
Reporting System: Easy-to-use tools for reporting inappropriate behavior
Data Minimization: We collect only what's necessary for our service
Encryption: All data is encrypted in transit and at rest

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While Lume is designed to support recovery, be aware of these warning signs:

Increased isolation: Spending more time alone despite using a "recovery" app
Emotional distress: Becoming upset or anxious about the app or community
Inappropriate requests: Being asked for personal information or to communicate outside the app
Hiding app activity: Being secretive about messages or interactions
Worsening symptoms: Gaming addiction behaviors increasing rather than improving

If you notice any concerning behavior, please contact us immediately and consider consulting a mental health professional.

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Lume is a support tool, not a replacement for professional treatment. Consider seeking help from a therapist or counselor if your child:

Patuloy na naglalaro nang labis sa kabila ng paggamit ng mga recovery tool
Nagpapakita ng mga senyales ng depresyon, pagkabalisa (anxiety), o pananakit sa sarili
Experiences academic, social, or family problems related to gaming
May kasabay na mga isyu sa kalusugang pangkaisipan o paggamit ng substance
Naglalaro nang may adiksyon sa loob ng mahabang panahon (6+ na buwan)

Crisis Resources: If your child is in immediate danger, call 911 (US) or your local emergency number. For mental health crises, contact the 988 Suicide & Crisis Lifeline (US) by calling or texting 988.

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We don't provide direct account monitoring to preserve the safe space needed for recovery. However, we recommend having open conversations with your child about their use of the app and progress.

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Lume is not available to children under 13, in compliance with COPPA. If we discover a user is under 13, we will immediately delete their account and data.

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t('exerciseRights.step1.text') contact@lume.gg with "Delete Minor Account" in the subject line. We'll verify your identity and process the deletion within 7 business days.

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We do not sell personal information. We only share data with service providers necessary to operate the app (hosting, analytics, payment processing). See our Patakaran sa Privacy t('faq.sharing.answerEnd')

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Report it immediately to contact@lume.gg with "Harassment Report" in the subject line. We take all reports seriously and will investigate promptly.

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For questions about parental consent, minor safety, or to exercise your parental rights:

t('contact.email') contact@lume.gg

Subject line: "Parental Consent Request" or "Minor Safety Concern"

Response time: Within 30 days for rights requests; within 24 hours for safety concerns